Finding Connection Online: How Older Adults Are Building Community Through Digital Skills Workshops
Finding Connection Online: How Older Adults Are Building Community Through Digital Skills Workshops
Key insights
Loneliness and social isolation can weigh heavily – especially around holidays or special occasions, when connection feels top of mind. The good news is that more older adults are embracing technology to build relationships in ways that fit their lives: making new friends, reconnecting with loved ones, and even exploring online dating. With the right guidance, the internet can be more than a tool—it can be a bridge back to community.
That’s why AT&T, alongside trusted partners including the National Council on Aging, Cyber- Seniors, and OATS (Older Adults Technology Services) by AARP, supports digital literacy workshops designed to help older adults connect with confidence. In these hands-on sessions, participants learn practical skills for “making meaningful connections online,” from creating a compelling profile to communicating in a way that invites conversation. The focus is simple: be truthful and clear about what you’re looking for, keep your tone positive, and share interests that help others get to know the real you.
Recently, in workshops held in St. Louis and Chicago, older adults practiced these connection-building skills in a supportive, step-by-step setting. Participants learned how to use everyday tools—like Facebook, messaging apps, and video chat—to stay in touch with family, reconnect with old friends, and meet new people who share their interests. Many also worked through real-life scenarios, like how to send a friendly first message, how to respond when a conversation feels awkward, and how to move from online conversation to a safe, comfortable next step (like a phone call or video chat).
Beyond profiles, participants explore how to find community through Facebook Groups—online spaces built around shared interests like gardening, book clubs, travel, local communities, and health support. They learn how to search for groups, understand the difference between public and private groups, and join conversations in a friendly, topic-focused way. Just as importantly, they practice “tone matters” skills—how a warm introduction, a thoughtful question, or a positive request for advice can lead to more welcoming responses and real connection.
And because connection should never come at the cost of safety, these courses emphasize smart sharing and scam awareness. Participants are reminded to be cautious of friend requests from strangers, messages asking for money, and “too good to be true” claims; to never share passwords; to avoid suspicious links; and to enable two-factor authentication while reviewing privacy settings regularly.
Ultimately, these are skills that benefit everyone—at any age—helping all of us use technology safely to connect more confidently, strengthen relationships, and build community.
Find more information and practical tools to help older adults in your life learn internet and technology basics on AT&T’s website at https://att.digitallearn.org/ .