COVID-19: Our Response / Nuestra Respuesta

AT&T Blog Team
June 2, 2020
Public Safety

COVID-19: Our Response / Nuestra Respuesta

For our latest updates in English, please visit:

Para nuestras últimas actualizaciones en Español, visite:

As our company responds to COVID-19, the health and safety of our colleagues, customers and communities remains our top priority. How we respond is critical to millions of people and companies around the world, and we’re committed to being there when they need us most. And we have a special responsibility to America’s first responders and public safety community, who rely on FirstNet, the nationwide wireless broadband communications platform dedicated to them, built and managed by AT&T. Although this is an especially uncertain time, AT&T devotes enormous resources into planning for the unexpected. We maintain an ongoing continuity plan to ensure that every one of our internal teams – including my team – can continue to operate safely during this time. We also have a world-class Network Disaster Recovery organization designed to ensure the integrity of our physical network remains reliable.

AT&T is proud to support our customers. Through June 30, 2020, for residential or small business customers who notify us that they are unable to pay their bills due to disruptions caused by the coronavirus pandemic, we will:

  1. Not terminate any postpaid wireless, home phone or broadband residential or small business account.
  2. Waive any late payment fees for postpaid wireless, home phone or broadband residential or small business, U-verse TV or DIRECTV customer.*
  3. Waive domestic postpaid wireless plan overage charges for data, voice or text for residential or small business wireless customers.*
  4. Keep our public Wi-Fi hotspots open for any American who needs them.

* The coronavirus pandemic is causing many hardships. If you find yourself in financial trouble and unable to pay your bill, we’re here to help you. To submit a waiver request, visit:

Our newest benefits include more mobile hotspot data, accessory discounts, flexible return policy, curb-side pick-up, doorstep delivery and free express shipping. To provide further relief and support, AT&T announced: 



Distance Learning

We’ve created a new $10 million Distance Learning and Family Connections Fund to give parents, students and teachers tools they need for at-home learning, with our first contribution of $1 million going to Khan Academy.

Now we’re committing more than $500,000 to organizations focused on connecting young people with meaningful mentor relationships – online. AT&T will team up with and professional golfers Jordan Spieth and Maria Fassi, and influencer Tisha Allyn, Byron Nelson tournament head, John Drago, and AT&T executives to answer career and mentoring-focused questions.

To help college students affected by COVID-19, we’re launching the AT&T Summer Learning Academy, which runs from June 22-July 20. The AT&T Summer Learning Academy is a free, self-paced online learning certificate program powered by our award-winning AT&T University curriculum. The unpaid “externship” is designed to support more than 100,000 students on the AT&T University platform. Students will have the opportunity to hear from speakers like Stedman Graham, Molly Bloom (author of Molly’s Game) and General Thomas Kolditz.

For kids across the country, summer camp is a time when they connect with friends, try new things, discover untapped talents and grow as individuals. This summer, we’re reimagining the summer camp experience with AT&T Summer Camp. It features free activities, curated from a variety of nonprofits, that engage kids in learning new skills. Kids will be able to cultivate their writing skills with 826 National, code their own games with Scratch and submit videos to Reel Works’ Reel Viral Challenge. To support AT&T Summer Camp, we’re contributing more than $5 million to organizations that engage kids in subjects including literacy, STEM, filmmaking and more.

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